According to a Priority Pass poll, Singapore Changi is the best airport in the world. Respondents to the poll were frequent flyers, averaging 17 flights per year lending gravitas to the findings.
At the other end of the scale, London's Heathrow airport scored the worst. This possibly reflects the recent T5 lost luggage debacle and a general perception of mayhem within the vast halls and terminals of the airport.
There is no doubt that Heathrow is slowly re-building its reputation though with 1 billion pounds a year being spent on the airport and its facilities in an attempt to change traveller's views of the airport. Flight punctuality is also up on previous years, with the average delay time being just ten minutes at present.
The win for Singapore Changi continues it's growing reputation as an established award winner. Changi already has already amassed 27 best awards since 2009 alone and this reflects on the airport's fervent dedication towards achieving gold standard customer service in all areas.